Updated August 11, 2017
“Us” or “our company” refers to Close Lumber Company or Corning Lumber Company, whichever is best applicable in the circumstance. “You” or “Customer” refers to the end user using Close Lumber Company’s web-based services. All usage of Close Lumber web-based services, including but not limited to online store, online purchases, and website are subject to these Terms of Service. By continuing to use our online services, you agree to the Terms of Service. These Terms of Service may be updated at any time.
USAGE OF OUR SERVICES
You may not use our services to commit illegal activities or coordinate illegal actions. Any such usage of our services will result in termination from usage of our services, and legal action. All content submitted to Close Lumber may not have hateful or offensive content, as declared by Close Lumber. This content will be removed.
You will not reverse-engineer, illegally break into, or attempt to perform a technological action which would cause a server or technical malfunction, or allow information collected by Close Lumber to be accessible to unauthorized parties.
Unless otherwise marked, all content, images, text, and other multimedia is copyright of the Close Lumber Company. This content may not be used without written consent of the Close Lumber Company.
Web pages of Close Lumber sites may contain links to third-party websites. These links are not maintained by Close Lumber Company and have separate terms of service. You understand that websites of third-parties is not the responsibility of Close Lumber Company.
TERMS OF SALE
All orders, sales contracts, or shipments will be accepted and executed by Close Lumber Company or Corning Lumber Company with the following terms:
MERCHANDISE IS RETURNABLE AT COMPANIES DISCRETION.
No goods shall be returned without our consent. A 20% handling charge will be made on stock goods returned for credit. The Company reserves the right to waive or lower handling charges on returned merchandise. Any waiver of these charges should not be interpreted as a change in policy or precedent that the company will not apply handling charges on returned merchandise in the future. No returns or exchanges regardless of condition after 45 days. All returns must be accompanied by our sales invoice. ALL SPECIAL ORDER items, including window units, pre-hung doors, and trusses are not returnable for credit. No refund is given on labor or delivery related charges.
CUSTOMER IS RESPONSIBLE TO INSPECT MERCHANDISE UPON RECEIPT.
Shipments shall be inspected upon receipt and if any errors or irregularities exist, they must be reported to us in writing before using merchandise and within three days of receipt of goods, otherwise no claims or adjustments of any kind will be recognized. We assume no responsibility in the use of the merchandise. Use of merchandise constitutes acceptance by the customer. Shortages must be indicated on the point of sale invoice at time of delivery. Any adjustments for defective material shall be made on a basis of replacement of the material and no other basis. PLEASE KEEP RECEIPTS FOR YOUR RECORDS. For your protection all invoices are subject to price verification. Corrections will be reflected in your monthly statement. WE RETAIN LIEN RIGHTS ON ANY MERCHANDISE NOT PAID IN FULL. If invoices are not paid in full for materials and merchandise, the improved property of purchaser or the improved property on which the material and merchandise were used may be subject to mechanics liens of the California Civil Code.
MERCHANDISE AVAILABLE FOR PURCHASE ONLINE CANNOT BE GUARANTEED TO BE IN STOCK.
We cannot guarantee that all merchandise available for purchase online is in stock. In the case that a purchase is made on an item not in stock or no longer available for order, Close Lumber holds the right to cancel the order and refund the customer the amount paid for the item.
RETURN MERCHANDISE POLICY
Returns may be done within 45 days of date of delivery. No returns are accepted on opened packages, milled items, or special orders. All returns are subject to a handling charge at our discretion.
For detailed information on the return process, refer to our Returns Help page.